Return Policy

Return and Refund Policy

At ArtsCloths, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a simple and transparent return process.

Eligibility for Returns

You can request a return if:

The product is damaged, defective, or incorrect

The product does not match the description or images

You notify us within 7 days of delivery

To be eligible, the item must be:

Unused and in its original condition

With all tags, labels, and packaging intact

Not a part of non-returnable items (listed below)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Innerwear, lingerie, and swimwear

Accessories (unless damaged or incorrect)

Items bought under clearance or special sale

Customized or altered products

Return Process

1. Contact our support team within 7 days of receiving the product.

2. Share your order number, reason for return, and photos/video proof (if applicable).

3. Once approved, we will schedule a pickup or share the return address.

4. After the product is received and inspected, your refund or replacement will be processed.

Refund Method

After inspection, refunds will be processed within 5–7 business days through:

Original payment method

Store credit or coupon (if preferred)

Refund timelines may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for size or color if the product is in stock. If unavailable, a refund or store credit will be issued.

Return Shipping Charges

Returns due to damaged or incorrect items: Free

Returns due to personal preference (size, color, dislike): A small return shipping fee may apply depending on the courier service.

Order Cancellation

Orders can be canceled before they are shipped. Once shipped, cancellation is not possible, but you may request a return after delivery.

Customer Support

For return or refund assistance, contact us at:

Email: support@artscloths.com

Response Time: 24–48 hours